Privacy Policy

1. Introduction

HoneyReviews ("we," "us," or "our") operates the HoneyReviews platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Personal Information

We collect personally identifiable information that you voluntarily provide to us when you:

• Register for an account
• Use our restaurant review management services
• Contact us for support
• Subscribe to our newsletter
• Participate in surveys or promotions

This may include: name, email address, phone number, business information, payment details, and customer data you manage through our platform.

2.2 Customer Data

When you use our Service to manage customer reviews and communications, we process customer information on your behalf, including names, phone numbers, email addresses, and communication preferences.

2.3 Usage Information

We automatically collect information about how you access and use our Service:

• Device information (IP address, browser type, operating system)
• Usage patterns and service interactions
• Log files and analytics data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, operating, and maintaining our review management services
• Processing transactions and managing your account
• Sending review requests and managing customer communications via SMS and WhatsApp
• Improving our Service and developing new features
• Providing customer support and responding to inquiries
• Sending marketing communications (with your consent)
• Analyzing usage patterns to improve user experience
• Detecting and preventing fraud and security threats
• Complying with legal obligations and protecting our rights

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:

4.1 Service Providers

We share information with trusted service providers who assist us in operating our Service:

• Payment processors (Stripe)
• Communication platforms (WhatsApp Business API, Twilio)
• Analytics and marketing platforms
• Cloud hosting and storage providers
• Customer support platforms

4.2 Social Media Platforms

Our Service integrates with Meta platforms (Facebook, Instagram), Google My Business, and other review platforms. When you connect these accounts, information may be shared according to their respective privacy policies.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication measures
• Employee training on data protection practices

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request copies of your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal information
• Portability: Request transfer of your data
• Restriction: Request restriction of processing
• Objection: Object to processing for marketing purposes
• Withdraw consent: Where processing is based on consent

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Cookies help us:

• Remember your preferences and login information
• Analyze how our Service is used
• Provide personalized content and features
• Improve Service performance and security

You can control cookies through your browser settings, though disabling them may affect Service functionality.

8. Third-Party Integrations

Our Service integrates with various third-party platforms:

• Meta Platforms: Facebook and Instagram for social media management
• Google: Google My Business and Google Reviews
• WhatsApp Business API: For customer communications
• Twilio: For SMS messaging services
• Stripe: For secure payment processing

These integrations are governed by the respective privacy policies of these providers. We encourage you to review their policies.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure such transfers comply with applicable data protection laws and implement appropriate safeguards.

10. Children's Privacy

Our Service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: